YOUR PRIVACY IS IMPORTANT TO US. This Privacy Policy describes how Relievr ("we," "our," or "us") collects, uses, and protects your personal information when you use our mobile application (the "App").
IMPORTANT MEDICAL DISCLAIMER: Relievr is an educational wellness app and does NOT provide medical advice, diagnosis, or treatment. The information provided is for general informational purposes only. Always consult with a qualified healthcare professional before starting any new exercise program or if you have concerns about your health.
2. How We Use Your Information
2.1 To Provide the App Features
- Create and manage your account (via Sign in with Apple)
- Generate personalized 66-day McKenzie Method programs
- Track your progress, streaks, and achievements
- Provide daily pain check-ins and pain trend analytics
- Send smart notifications (Pro) or basic reminders (Free) if you opt-in
- Provide AI Pain Coach responses (Pro feature only)
- Manage your subscription status
2.2 To Improve the App
- Analyze usage patterns to improve features
- Fix bugs and technical issues
- Develop new features
- Understand what exercises are most helpful
2.3 To Communicate With You
- Send important account updates
- Respond to your support requests
- Send marketing emails (only if you opt-in)
- Provide customer support
2.4 For Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud or abuse
3. Data Storage and Security
3.1 Where We Store Data
Your data is stored securely using multiple trusted services:
Firebase (Google Cloud):
- User accounts and authentication
- Health and pain tracking data
- Exercise completion history
- Program progress
- Daily check-ins
- Data centers: United States (with global availability)
OpenAI:
- AI Pain Coach conversation history (Pro users only)
- Questions and responses stored temporarily for context
- No health data is permanently stored by OpenAI
Apple iCloud:
- Subscription receipts (managed by Apple)
- Sign in with Apple authentication tokens
Your Device:
- Local cache for offline access
- User preferences
- App settings
3.2 Security Measures
We implement reasonable security measures including:
- Encryption of data in transit (SSL/TLS for all network communications)
- Encryption of sensitive data at rest (Firebase encryption standards)
- Secure authentication via Sign in with Apple (with cryptographic nonce verification)
- Regular security updates to address vulnerabilities
- Access controls and monitoring through Firebase Security Rules
- API security for AI Pain Coach (secure API key storage and request authentication)
- No password storage (authentication handled by Apple)
3.3 Data Retention
- Active Accounts: We retain your data as long as your account is active
- Deleted Accounts: We delete your data within 30 days of account deletion
- Legal Requirements: We may retain certain data longer if required by law
- Anonymized Data: We may retain anonymized usage statistics indefinitely
4. Data Sharing
4.1 We DO Share Data With:
Service Providers:
- Firebase (Google Cloud) - for data storage, authentication, and analytics
Privacy Policy
- RevenueCat - for subscription management and purchase validation
Privacy Policy
- Apple - for App Store services, Sign in with Apple authentication, and payment processing
Privacy Policy
- OpenAI - for AI Pain Coach responses (Pro feature only)
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Note: We send your questions and relevant user context (pain areas, experience level) to provide personalized responses. Conversations are stored temporarily for context within your session.
Legal Requirements:
- Law enforcement (if required by valid legal process)
- To protect rights, property, or safety
- To comply with applicable laws and regulations
- In connection with mergers or acquisitions (with advance notice to users)
4.2 We DO NOT Share Data With:
- Third-party advertisers
- Data brokers
- Social media platforms (unless you explicitly connect accounts)
- Anyone else, unless you give explicit permission
5. Your Rights and Choices
5.1 Access and Portability
You have the right to:
- Access your personal data
- Download a copy of your data
- Request data in a portable format
5.2 Correction and Deletion
You can:
- Update your information in the App settings
- Delete your account at any time
- Request permanent deletion of all your data
5.3 Opt-Out Rights
You can opt-out of:
- Marketing emails (unsubscribe link in emails)
- Push notifications (in device settings)
- Analytics tracking (in App settings)
5.4 Do Not Sell My Personal Information
WE DO NOT SELL YOUR PERSONAL INFORMATION to third parties. We never have, and we never will.
6. Health Data, Medical Disclaimers, and HIPAA
6.1 Medical Disclaimer
IMPORTANT: THIS APP IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE.
- Relievr is an educational wellness app designed to help you learn about the McKenzie Method for back pain management
- We do NOT provide medical advice, diagnosis, or treatment
- We are NOT healthcare providers and do not have a doctor-patient relationship with you
- The exercises and information provided are for general educational purposes only
- Always consult with a qualified healthcare professional before starting any new exercise program, especially if you:
- Have been diagnosed with a medical condition
- Are experiencing severe or worsening pain
- Have numbness, tingling, or weakness
- Have had recent surgery or injury
- Are pregnant
- Have any concerns about your health
6.2 Not a HIPAA-Covered Entity
This App is NOT a HIPAA-covered entity. We are not a healthcare provider, health plan, or healthcare clearinghouse. Therefore, the health information you provide is NOT protected under HIPAA.
6.3 Your Health Data
The pain and exercise data you enter is considered personal health information. While we protect this data with strong security measures and treat it with care, it is NOT subject to HIPAA protections.
6.4 No Medical Records
We do NOT create, maintain, or transmit electronic medical records. Data in this App is for your personal tracking and educational purposes only.
6.5 AI Pain Coach Disclaimer (Pro Feature)
- The AI Pain Coach uses OpenAI's technology to provide general educational information about back pain and the McKenzie Method
- Responses are generated by artificial intelligence and should NOT be considered medical advice
- The AI does not have access to your complete medical history and cannot diagnose conditions
- Never rely solely on AI responses for medical decisions
- Always verify information with a qualified healthcare professional
6.6 Assumption of Risk
By using this App, you acknowledge and accept that:
- You use the exercises and information at your own risk
- We are not liable for any injuries or health problems that may result from using the App
- You should stop any exercise that causes pain or discomfort and consult a healthcare provider
- You are responsible for determining whether the exercises are appropriate for your condition
7. Children's Privacy
This App is NOT intended for children under 17 years old. The App is designed for adults experiencing back pain and contains exercise content appropriate for mature users.
We do not knowingly collect personal information from anyone under 17 years old. If you believe someone under 17 has provided us with personal information, please contact us immediately at support@relievr.app and we will delete it promptly.
8. International Users
8.1 Data Transfers
If you are located outside the United States, your data may be transferred to and processed in the United States where our servers and service providers are located. By using the App, you consent to this transfer.
Firebase (Google Cloud) stores data in data centers located primarily in the United States, but may replicate data across multiple regions for redundancy and performance.
8.2 EU/UK Users (GDPR)
If you are in the EU or UK, you have additional rights under GDPR:
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
Legal Basis for Processing:
- Contract performance (to provide the App)
- Legitimate interests (to improve the App)
- Consent (for optional features like marketing)
9. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Know whether we sell or disclose your information (we don't)
- Access your personal information
- Delete your personal information
- Opt-out of the sale of your information (not applicable - we don't sell data)
- Non-discrimination for exercising your rights
To exercise these rights, contact us at support@relievr.app.
10. Cookies and Tracking
10.1 Cookies
We do NOT use traditional web cookies since this is a mobile app.
10.2 Analytics
We use Firebase Analytics to understand how the App is used. This includes:
- Anonymized usage statistics
- Crash reports
- Performance monitoring
You can opt-out of analytics in the App settings.
10.3 Advertising
WE DO NOT USE THIRD-PARTY ADVERTISING OR AD TRACKING.
11. Third-Party Services
11.1 Firebase (Google)
We use Firebase for:
- Authentication
- Cloud storage
- Analytics
- Crash reporting
Firebase Privacy Policy: https://firebase.google.com/support/privacy
11.2 RevenueCat
We use RevenueCat for subscription management.
RevenueCat Privacy Policy: https://www.revenuecat.com/privacy
11.3 Apple Sign In
We use Sign in with Apple for authentication, which provides enhanced privacy features including the ability to hide your email address using Apple's private relay service.
Apple Sign In Privacy: https://support.apple.com/en-us/HT210426
11.4 External Links
The App may contain links to external websites or resources (such as educational content about the McKenzie Method). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy in the App
- Sending an email notification
- Showing an in-app notification
Continued use of the App after changes constitutes acceptance of the new policy.
14. Summary of Key Points
✅
We Collect:
- Account info via Sign in with Apple
- Pain tracking and exercise data
- Usage data to improve the App
- Subscription status
- AI conversations (Pro users)
🔒
We Protect:
- Data encrypted in transit and at rest
- Stored securely with Firebase
- Sign in with Apple authentication
- Access controls and monitoring
- No password storage
🚫
We DO NOT:
- Sell your data (ever)
- Share with advertisers
- Access other apps
- Collect location data
- Provide medical advice
🤝
Service Providers:
- Firebase - secure storage
- RevenueCat - subscriptions
- Apple - auth & payments
- OpenAI - AI Pain Coach
⚕️
Medical Disclaimer:
- Educational purposes only
- NOT medical advice
- Consult healthcare professionals
- NOT healthcare providers
- Use at your own risk
📧
You Can:
- Access your data anytime
- Delete your account
- Export your data
- Opt-out of notifications
- Contact us with questions
15. Red Flag Symptoms - When to Seek Immediate Medical Care
STOP using the App and seek immediate medical attention if you experience:
- Sudden onset of severe pain
- Loss of bowel or bladder control
- Progressive numbness or weakness in legs
- Numbness in the groin or genital area (saddle anesthesia)
- Unexplained weight loss with back pain
- Fever with back pain
- Recent significant trauma or injury
- Pain that worsens at night or when lying down
- History of cancer with new back pain
These symptoms may indicate serious conditions requiring immediate professional evaluation.